Frequently Asked Questions
Q: Will the plan save me money?
A: With today's advanced technology, repair costs have increased and will continue to do so. The costs of even one repair may easily exceed the cost of buying a GWC protection plan. No one can predict the future, but you will be protected from covered repair costs caused by unexpected mechanical breakdowns.
Q: Do I really need a service contract?
A: As a vehicle ages and accrues mileage, the chances of having a mechanical failure increase. Your GWC protection plan will be there when you need it most - once the manufacturer's basic warranty is no longer there to protect you.
Q: Is the plan transferable if I decide to sell my vehicle before the coverage ends?
A: Absolutely. Unlike many other plans, you can transfer your coverage to the next owner. This will help you get the highest possible resale value, because the next owner will know that they are protected from unexpected high repair costs.
Q: When does my coverage start?
A: For used vehicles, coverage begins day one / mile one, meaning you are fully protected against covered repair costs the day you take possession of your vehicle. For new vehicles, coverage begins the day the existing manufacturer's warranty expires and is an extension of that coverage - not double coverage.
Q: Where can I take my vehicle for repairs?
A: Repairs can be made at the repair facility of your choice. We'll even help you locate a preferred provider if you have a breakdown while travelling. Your plan grants you access to thousands of repair facilities throughout the U.S. and Canada.
Q: How do I file a claim for a covered repair?
A: Just take your vehicle to a licensed repair facility or utilize your repair shop to contact us and we'll authorize and pay for the covered repair directly.
Q: When do I have to buy?
A: For used vehicles, you must purchase the plan the same day you purchase your vehicle. For new vehicles, you have until the manufacturer's basic warranty expires. However, it's always less expensive to buy a plan when you have fewer miles on your vehicle. The price for protection increases as your vehicle ages and accrues mileage, and as parts and labor prices increase. As a result, it's recommended that you purchase the protection with your vehicle so that you can lock-in your coverage costs now. This valuable protection can even be included in your monthly loan payment.
Q: Can I purchase a contract directly from you?
A: GWC distributes vehicle protection plans exclusively through authorized dealerships throughout the United States. We do not sell directly to the public.
Q: How do I know if my contract is active?
A: Once we have received and accepted your contract application and payment from your dealer, we will issue and mail you an ID card. You'll want to keep this card with you in case you have problems while on the road.